FAQs
The questions we get most
If yours is not here, send it through the contact page. We answer within one business day and add the good ones to this list.
Sizing and fit
How do I know which size to take?
Measure your bust, waist and hip in centimetres and compare them with the size guide. Every product page also lists the flat measurements for that specific style, so you can check the piece itself rather than a generic chart.
What if I am between two sizes?
Take the larger one. Everything in the range is cut close, and a band that sits a little loose is far more comfortable than one that digs in. Where a particular style is an exception we say so on its page.
Why do you not sell cup sizes?
Cup letters mean different things in different countries, and a band-and-cup system only works properly when it is fitted in person. Our range is soft and wireless and sized XS to XL, so you choose a size you already know.
Can you help me choose before I order?
Yes, and we would rather you asked. Send us your measurements in centimetres and the style you are looking at through the contact page, and we will tell you which size to take.
Orders and delivery
How long will my order take?
Three to six business days to metro addresses and five to nine to regional ones, counted from dispatch rather than from when you order. Express is one to three. Full detail is on the shipping page.
When does shipping become free?
On orders over A$80 within Australia. Below that, standard delivery is A$9.95 per order, not per item.
Can I change or cancel my order?
Email us as soon as possible with your order number. If it has not been packed yet we can change the size, the address, or cancel it outright. Once it is with the carrier we cannot recall it, but you can still exchange it once it arrives.
My tracking has not updated. Is something wrong?
Usually not. It can take up to 24 hours after dispatch before the first carrier scan appears, and parcels often sit without a scan over a weekend. If nothing has moved after three business days, send us your order number and we will chase it.
Do you ship outside Australia?
New Zealand, yes. Other countries are not open yet. Join the newsletter if you want to hear when that changes.
Returns and exchanges
Can I return underwear?
You can exchange it for another size within 30 days if it is unworn, the hygiene sticker is intact and the tags are attached. Once that seal is broken we cannot take it back — that rule is standard across intimate apparel and it exists for the next customer, not for us.
What if it arrives faulty or it is the wrong item?
Email us within 30 days with a photo. We cover postage both ways and you choose between a replacement and a full refund. Your rights under Australian Consumer Law apply on top of this and we do not limit them.
How do I start an exchange?
Email us your order number and the size you would like instead. We reply within one business day with a return address. Once the carrier scans your parcel we send the replacement, so you are not waiting twice.
Products, payment and privacy
How should I wash it?
Cold machine wash on a gentle cycle in a mesh bag, or by hand. Hang to dry out of direct sun. No tumble dryer, no fabric softener and no bleach — heat and softener are what kill elastic. Care instructions specific to each piece are on its product page.
Will it shrink?
Not if you wash it cold and keep it out of the dryer. The measurements we publish are for the garment as it arrives, washed according to the care instructions.
Is my parcel discreet?
Orders go out in plain packaging with no product description on the outside. The sender name on the label is our business name.
What can I pay with?
The methods enabled at checkout are shown there, and payment is processed by Shopify — we never see or store your card details. This answer needs completing with the specific methods you switch on, including whether you offer buy now pay later.
Still stuck?
Send it through the contact page with your order number if you have one. A person reads every message and we reply within one business day, Monday to Friday.